Manchester has undergone an accelerated evolution in becoming a technological hub to rival London and the South. It has become a true Northern Digital Powerhouse.
The recent Adoption of Digital Technologies and Skills (ADiTS) in Greater Manchester survey has revealed that 78% of the businesses located in Greater Manchester use at least one type of advanced digital technology, led by firms in knowledge-intensive service and high-tech manufacturing sectors. Healthcare, financial services and legal verticals dominate the top three markets with AI technology starting to be deployed.
Amidst this busy, growing environment, Pulsant Manchester is helmed by Hakan Yalcin, a data centre manager who revels in service excellence and people-first thinking. As Hakan himself puts it: “I get satisfaction from helping clients resolve their challenges and supporting the growth and development of our people and fostering a collaborative work culture.”
Following the Pulsant acquisition of the M247 Manchester site, Hakan cites the unification of his people as the most impactful change he has made over the past year. In tune with Manchester's famous bee spirit, Hakan brought his people together by building a bug hotel on the site!
Building better relationships
Applying this productive partnership to delivering class-leading client service, Hakan cites the creation of dedicated, face to face time to build close rapport. “We make sure there is time for good conversations and opportunities to put our knowledge and expertise to use for clients in the most efficient way.”
“We love engaging with clients that can share future projects, so we can bring this experience to bear from day one – regardless of if this issue arises within the Manchester site or not. I see any challenges as opportunities to co-operate and broaden our knowledge.”
This collaborative spirit has led to partnerships with suppliers and driven Hakan to ensure his people visit clients frequently to ensure their experience beats expectations. These site visits are ideal opportunities to take on board new thinking and assess any opportunities to improve.
Outside the data centre, Hakan is no less team focused: “I played semi-professional basketball in the past and I am looking at coaching a small team, once I have published a collection of the short stories I'm writing.”
One part author, one part basketball player and three parts data centre leader, Hakan embodies the diversity, industriousness and collaboration that makes him a uniquely Mancunian local hero.
Find out more about our Manchester Data Centre