Privacy & Cookie Policy

How we use your data is detailed below. We will not disclose any of your personal information to any third parties. For more details, please contact us.

1) What data do you collect from me and why?

Cookies

 

    • We use necessary cookies in order to ensure our website is usable.
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    • If you consent, we will also collect cookies in relation to your preferences, for statistical or marketing purposes.
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    • You can manage your cookie preferences [here].

 

Further information about cookies

 

    • Our website uses cookies. Where you consent to accepting cookies, you agree to our use of cookies in accordance with the terms of this policy. Cookies consist of small files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  •  
    • We use both session cookies and persistent cookies on this website.

 

How we use cookies

 

    • Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
    • We may use the information we obtain from your use of our cookies for the following purposes: 
      • to recognise your computer when you visit our website.
      • to track you as you navigate our website, and to enable the use of some of the features on our website.
      • to improve the website’s usability.
      • to analyse the use of our website.
      • in the administration of this website.
      • to personalise our website for you, including targeting advertisements which may be of particular interest to you. 

 

Third-party cookies

      • When you use our website, you may also be sent third-party cookies.
      • We use Analytics tools to analyse the use of this website. Analytics tools generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.

 

Remarketing cookies

 

      • We also use cookies for the purpose of Adwords Remarketing which is a remarketing and behavioural targeting service provided by Google. This connects the www.pulsant.com website with the Adwords Advertising Network and the Doubleclick cookie.
      • You can opt-out of the cookie tracking here: https://adssettings.google.com/authenticated

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Deleting cookies

 

  • You can also delete cookies already stored on your computer. The method of doing so will depend upon your web browser and you can find information about this in the relevant help menu of your browser.

 

Details on the COOKIES we USE

 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Title

Cookie Name

Purpose More Information
Google Adword
Remarketing
A form of online advertising that enables sites to show targeted ads to users who have previously visited the site. 

This cookie enables us to:

(a) Estimate our audience size and understand how our website it used.

(b) Store information about your browsing preferences, and so allow us to customise our site and to provide you with offers that are targeted to your individual interests.

(c) Recognise you when you return to our site.
Standard Google Ads remarketing - Tag Manager Help

Standard Google Ads remarketing - Tag Manager Help
Google
DoubleClick
A form of online advertising that enables Pulsant to show targeted ads to users who have previously visited the site and allow Pulsant to control which adverts are shown on the site. 

This cookie enables us to:

(a) Estimate our audience size and understand how our website it used.

(b) Store information about your browsing preferences, and so allow us to customise our site and to provide you with offers that are targeted to your individual interests.

(c) Recognise you when you return to our site.

(d) Control how often an advert is shown, how often and for how long.
 
Albacross A platform offering visitor identification and intent identification and ad targeting services with offices in Stockholm and Krakow

The cookie enables us to:
(a)    improve our service rendered to you and our website, by adding data to our database about companies from Albacross.
(b)    targeted advertising purposes towards companies and for this purpose data will be transferred to third-party data service providers. For the purpose of clarity, targeted advertising regards companies, not towards individuals. 

The data that is collected and used by Albacross to achieve this purpose is information about the IP address from which you visited our website and technical information that enables Albacross to tell apart different visitors from the same IP address. Albacross stores the domain from form input in order to correlate the IP address with your employer.
For full information about Albacross’ processing of personal data, please see Albacross’ privacy policy.
Albacross Nordic AB
Companyreg. no 556942-7338
Tegelbacken 4A
111 52 Stockholm, Sweden

www.albacross.com - contact@albacross.com

 

 

 

2) Privacy Policy

Welcome to the Pulsant Limited privacy policy.

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), use our services, attend our sites, apply to join our team or otherwise communicate with us and tell you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy here: [LINK]. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

 

Important information and who we are

 

Purpose of this privacy policy

 

      • This privacy policy aims to give you information on how Pulsant Limited collects and processes your personal data, including any data you may provide when you sign up to our newsletter, purchase a product or service, supply us with products or services, contact us via the website, apply for a job or otherwise communicate with us.
      • This website is not intended for children and we do not knowingly collect data relating to children.
      • It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

  • Controller
      • PULSANT LIMITED is the controller and responsible for your personal data (collectively referred to as “PULSANT”, “we”, “us” or “our” in this privacy policy).
      • We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

      Contact details
      • If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Full name of legal entity: Pulsant Limited, Company Number 03625971.

Email address: compliance@pulsant.com

Postal address: Assurance Team, Blue Square House, Prior’s Way, Maidenhead, England SL6 2HP

  • You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

Changes to the privacy policy and your duty to inform us of changes


    • We keep our privacy policy under regular review. This version was last updated in August 2024.
    • It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

 

 

The data we collect about you

 

    • Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
      • Identity Data: includes first name, last name, username or similar identifier and title
      • Images: photos and video footage from CCTV or our access control systems;
      • Access Data: log in and out times from our access control systems;
      • Contact Data: includes billing address, delivery address, email address and telephone numbers.
      • Financial Data: includes bank account information and responses from credit check agencies.
      • Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us, or we have purchased from you.
      • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
      • Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
      • Recruitment Data: includes your employment history, current employment and job title, referee details, salary information.
      • Usage Data: includes information about how you use our website, products and services.
      • Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.We collect, use, store and transfer different kinds of personal data about you, depending on who you are and how you engage with us, which we have grouped together as follows:

        We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
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    We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
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  • If you fail to provide personal data
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Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 

 

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • ask for a quote or apply for our products or services;
  • offer to supply your products and/or services to us;
  • create an account or register with us;
  • subscribe for email notifications, our newsletter or for service updates;
  • request marketing to be sent to you;
  • send us your CV or apply for a job;
  • visit our premises; or
  • give us feedback or contact us.

 

Automated technologies or interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

 

Third parties or publicly available sources

We will receive personal data about you from various third parties and public sources as set out below :

Technical Data from the following parties:

  • analytics providers such as Albacross and Google based outside the UK;
  • advertising networks such as Google based outside the UK

Contact and Transaction Data from providers of technical, payment and delivery services such as Worldpay based inside the UK.

Financial Data and Identity Data from credit reference agencies such as Dunn and Bradstreet.

Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.

 

 

How we use your personal data

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
      • where we need to perform the contract we are about to enter into or have entered into with you.
      • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
      • where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

 

Purposes for which we will use your personal data

 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

  • How we use your personal data
    • We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
      • where we need to perform the contract we are about to enter into or have entered into with you.
      • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
      • where we need to comply with a legal obligation.
    • Click here [LINK TO GLOSSARY, LAWFUL BASIS] to find out more about the types of lawful basis that we will rely on to process your personal data.
    • Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
    • Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer or set up your account

(a) Identity

(b) Contact

Performance of a contract with you

To process your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you and provide our services which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(c) Communicate with you to respond to any queries you have

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

To protect and monitor our physical premises

(a)                                                         Identity

(b) Images

(c) Technical

(d) Profile

(e) Usage

Necessary for our legitimate interests (employee and site safety)

To verify and administer potential employees through our recruitment portal

(a) Contact

(b) Identity

(c) Recruitment Data

Necessary for our legitimate interests (to develop and grow our business)

To verify customers and suppliers

(a) Identity

(b) Financial

Necessary for our legitimate interests (to protect our business and to help us make good financial decisions and maintain our financial position)

Recording telephone calls

(a) Contact

(b) Identity

(c) Profile

(d) Transaction

(e) Marketing and Communications

Necessary for our legitimate interests (for training and monitoring purposes and to improve customer service)

 

Marketing


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Capturing and recording consent for marketing communications

Our lawful ground of processing your personal data to send you marketing communications is your consent, or the opt-in detailed in the paragraph below.

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted-out of receiving such communications since. Under these regulations, if you are a limited company, we may also send you marketing emails without your consent. However, you can still opt-out of receiving marketing emails from us at any time.

 

Promotional offers from us

 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

 

Opting out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

 

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

 

We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.

  • External Third Parties as set out in the [Glossary].
  • Specific third parties such as those service providers set out in the table below.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

International transfers

 

    • Some of our external service providers are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.
    • Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
      • Where possible we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
      • With certain service providers who are based in the US and India, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

 

Data security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Data retention

 

How long will you use my personal data for?

 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

[Details of retention periods for different aspects of your personal data are set out in the following table:

 

Reason for Retaining Data

Length of time

Use of data with consent for marketing data

In case you choose to unsubscribe to our communication services, or in case emails to your address are unsuccessful, we retain your email address in order to exclude you in the future from any further marketing communications.

Call Data from calls to our Client Service Helpline

Pulsant has determined that call log history and audio recordings for calls to our client service helpline are to be retained for a period of 3 months from the call date.

Portal and web enquiries

We define various specific retention periods for this data in order to fulfil our contractual and statutory obligations and can provide you more specific information on request; for example, if we are holding your information in order to provide you with our services we will retain this information for 7 years from the expiry of the contract.

Subscription to   Pulsant service status updates

Your information is retained so long as you choose to continue subscribing to our service updates. You may choose to unsubscribe via the ‘Unsubscribe’ link in the footer of each email, or by contacting us.

Recruitment applications

Unless you agree to be contacted in relation to future opportunities, your personal information is retained by us for 6 months following the date of the application decision.

Visits to Pulsant premises

We define various specific retention periods for this data in order to fulfil our contractual and statutory obligations and can provide you more specific information on request; for example: CCTV images on our PCI-DSS sites are retained for a minimum of 90 days, photos of individuals with permanent site access are retained until that access is revoked.

 

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

 

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:
      • [Request correction of your personal data].
      • [Request erasure of your personal data].
      • [Object to processing of your personal data].
      • [Request restriction of processing your personal data].
      • [Request transfer of your personal data].
      • [Right to withdraw consent].

If you wish to exercise any of the rights set out above, please contact us at compliance@pulsant.com.

 

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

  • Glossary

LAWFUL BASIS

  • “Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  • “Performance of Contract” means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • “Comply with a legal obligation” means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

  •  
  • “External Third Parties” means:
    • Service providers acting as processors who provide IT, system administration and other services. Please see the table below for further information.
    • Professional advisers acting as processors including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
    • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
    • Credit reference agencies such as Dunn and Bradstreet

Table of Specific Third Parties

Name

Data Location

Service(s) and Data Processed

Albacross Nordic AB

EU

Website visitor data tracking

DocuSign Inc

EU

Contract signature records

Banyard Solutions Ltd

UK

Site access records, including permit-to-work, individual profiles and induction

Firefish Software Ltd

Netherlands, Ireland

Recruitment candidate profile information

Hubspot Inc

Ireland

Marketing contacts, web inquiries

IT Glue (ITG Software Inc)

Germany, Ireland

Client contact information for the purposes of knowledge base services

MailChimp (The Rocket Science Group LLC)

USA

Client contact information for the purposes of client mailings

Mavenlink, Inc

USA

Client contact information and correspondence for the purposes of project administration

Microsoft Corporation

UK, Ireland

Business operations information, email services, SharePoint services, site records, sales opportunity management

ServiceNow UK Ltd

London, Netherlands

Client contact information and service-related correspondence

Statuspage.io (Dogwood Labs, Inc.)

USA

Registered user contact information and communication preferences in relation to Pulsant service status

 

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data’s accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.